Amazon Hiring for the Position of Amazon CXQO Associate | Work from Home

About Company : Amazon is an American Multinational Technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. It is based in Seattle, Washington. It is the largest Internet-based store in the world by total sales and market capitalization.

Eligibility Criteria :

Should have Bachelor's degree.
0 to 2 years of experience in a contact center or equivalent.
Should have ability to work in any shift including : nights, weekends and holidays.
Comfortable working in an ambiguous and fast paced environment.
Must be able to work virtually in a work from home environment.

Roles and Responsibilities :

Perform data collection tasks related to an Amazon device, application, or service.
Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
Participate in process improvement to increase the quality, efficiency, and accuracy of your teams processes.
Partner with your team manager when your work is delayed or blocked due to technical issues.
Report issues with tools and software to the development team when necessary.
Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

Technical Skills :

Proven record of delivery of performance metrics in an Operations environment.
Practical knowledge of data processing needs and trade-offs.
Experience working in virtual environments.
Experience with root cause analysis.
Experience driving process improvement initiatives and/or Lean/6 Sigma training.