GlobalLogic Off - Campus Recruitment Drive 2022 hiring for the position of Associate Analyst

globallogic-off-campus-recruitment-drive-associate-analyst

About Company : GlobalLogic is an American digital services company providing software product design and development services. It is an independent subsidiary of Hitachi Ltd. GlobalLogic has corporate headquarters in San Jose, California. GlobalLogic, a Hitachi Group Company, is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to produce superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in the telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

GlobalLogic has announced a job notification for the post of Associate Analyst. A student from various disciplines can apply for GlobalLogic Off -Campus Hiring 2022. Interested and eligible candidates can read more details below.

Job Description :

Position : Associate Analyst
Location : Hyderabad, India
Salary : INR 3 - 3.5 LPA based + Benefits (Two-way Cab) + Incentive

Roles Responsibilities :

Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers.
Address and resolve customer concerns and issues in a timely manner.
Document all events and interactions in Salesforce by creating, tracking, and closing cases when issues are resolved.
Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers.
Independently collects and tracks information and details of the problem.
Troubleshoot customer issues using remote desktop software.
Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues.
Dedicate yourself to the success and satisfaction of our customers and our business.
Attempt to resolve customer issues or escalate to advanced personnel if necessary.
Consistently ensures that business is conducted with empathy and integrity at all times and that behavior aligns with product policies, procedures, and core competencies.