Hatch Off - Campus Recruitment Drive 2023 hiring for the position of Service Desk Technician

hatch-off-campus-recruitment-service-desk-technician

About Company : Hatch is an employee-owned, multidisciplinary professional services firm that delivers a comprehensive array of technical and strategic services, including consulting, information technology, engineering, process development, and project and construction management to the Mining, Metallurgical, Energy, and Infrastructure sectors. Hatch has served clients for over 80 years and has project experience in more than 150 countries around the world. With over 11,000 people in over 65 offices, the firm has more than $35 billion in projects currently under management. Clients recognize Hatch for its ability to bridge the gaps between research and innovative technologies, and between engineering and reliable operations. We are particularly known for working with senior client management to develop business strategies; managing and optimizing production; executing projects that involve the scale-up of process technologies; and managing startups, commissioning and ramp-ups. Hatch delivers unprecedented business results for our clients through a commitment to quality, lower operating costs, more efficient utilization of capital assets, higher standards for safety and risk management, faster startups and continuous performance improvements in all projects and programs.

Hatch has announced a job notification for the post of Service Desk Technician. A student from various disciplines can apply for Hatch Off-Campus Hiring 2023. Interested and eligible candidates can read more details below.

Job Description :

Position : Service Desk Technician
Location : Gurugram, Haryana, India
Salary : INR 3.5 LPA

Roles & Responsibilities :

Provide second and third level support to end-users.
Should be comfortable with time zones shift timings.
Maintain computer hardware, software, and perform upgrades.
Assist users on computer/printer/network-connectivity issues.
Conduct day-to-day operation of all PCs and peripherals, whether stand-alone or network.
Respond to enquiries and ensure that SLA’s are maintained.
Act as a technical point of reference for first level support.
Gather information to anticipate and alleviate potential problems.
Work with team and other peers to develop and maintain formal procedures and policies for consistency and increased productivity.
Assist with the implementation, documentation and administration of service-focused solutions.
Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships.
Develop a customer care philosophy to ensure client satisfaction.
Analyze help desk performance through various statistical and reporting methods.
Maintain an up to date repository of service related information.
Keep abreast of changes to existing supported systems and of new systems installed.
Consistently display excellent interpersonal skills and customer focus.
Work after hours for on-call, maintenance windows and other requirements.
Work independently as well as part of a team.

Skills :

Excellent communication skills both written and oral (Neutral Accent).
Superior phone skills.
Good understanding of technology policies and processes.
Strong technical knowledge of personal computers and network systems.
Win 10, 0365, MFA, Global protect, Microsoft technologies.
Sound knowledge of the Microsoft Office application suite.
Sound knowledge of Windows OS.
Exposure and knowledge about Network basics i.e. Lam & WAN etc.
Basic Active Directory knowledge (creating user accounts, reset passwords, creating user groups etc.).
Excellent customer focused service delivery skills.
Excellent organization, negotiation and planning skills.
Demonstrated ability to learn new concepts.
Strong attention to detail.
Ability to work under pressure and meet tight deadlines.
Demonstrated initiative, follow-through and flexibility to respond to changing requirements.
Self-motivated team player able to work with minimal supervision.
Strong analytical skills and troubleshooting methods.