NatWest Group Off - Campus Recruitment Drive 2023 hiring for the position of CS&O Analyst

natwest-group-off-campus-recruitment-CS-O-Analyst

About Company : NatWest Group plc is a British banking and insurance holding company, based in Edinburgh, Scotland. The group operates a wide variety of banking brands offering personal and business banking, private banking, investment banking, insurance and corporate finance. We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritizing enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

NatWest Group has announced a job notification for the post of CS&O Analyst. A student from various disciplines can apply for NatWest Group Off-Campus Hiring 2023. Interested and eligible candidates can read more details below.

Job Description :

Position : CS&O Analyst
Location : Gurugram, India
Salary : INR 4 LPA

Roles & Responsibilities :

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centers. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Identifying barriers to performance and coordinating improvements to enhance our efficiency.
Working closely with operational centers, providing coaching and support to increase efficiency and knowledge.
Keeping accurate records of day to day operations, logging incidents and identifying trends.
Reviewing manual or ineffective processes which could be automated or enhanced.
Maintaining a focus on improving our customer service and experiences.

Skills :

To be successful in this role, you’ll need to have planning and organizational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.